How can we help?

1. Exchanges

An exchange may be requested when:

• A different product than ordered arrives.
• The product arrives damaged or unusable.
• The product or packaging is damaged during transport.
• The product is expired.

Contact customer service within 24 hours of receiving the order and provide a clear photo of the product and problem.

2. Refunds

A refund may be requested when:

• A damaged or unusable product arrives.
• The wrong product arrives and an exchange is not wanted.
• A product becomes unavailable after order confirmation and payment.

Approved refunds return to the original payment method. For Cash on Delivery orders, the approved amount is credited to the customer's Tamwenak Wallet for future purchases.

3. Non-returnable products

Products cannot be returned or exchanged when:

• The customer changes their mind after receipt.
• The product has been opened or used.
• The product was stored improperly after receipt.
• The product is fresh or perishable.

Fresh or perishable products may still qualify when defective or damaged upon receipt.

4. Missing items

Contact customer service within 24 hours of receiving the order. After review, the missing item may be sent or its value refunded.

5. Information required

• Order number
• Product name
• Description of the issue
• A product photo when needed